Terms & Conditions

1. To qualify for a Touch Up, we require you have at least 40% of your lash extensions remaining (if you have less than 40% you’ll need a Full Set. Please make sure you book the correct treatment so the right amount of time is allocated otherwise you may need to come back another time.

2. If you wish to book an appointment for a Touch Up but have lash extensions from another salon, we are happy to Touch Up your lashes ONLY if you are 100% confident the application is done correctly. During your appointment, when we assess your lash extensions and we feel that it is not something we can work with, we will have to reschedule you for a Removal and a Full Set. If you decide this is not something you want to proceed with, you are free to decline but would forfeit the deposit for the initial booking.
*If you would like us to assess your lashes before you make an appointment, we are happy to do so! Just send us an email to [email protected] or call +44 2076 134342 or +44 7449 393469 during salon hours and Front of House will be ready to assist you.

3. If you are booking in for a Full Set and have lashes on from another salon the same above also applies so make sure you book in for a Removal if needed (or if you’re not sure).

4. If you requested a Lash & Brow Artist and she is not available during your appointment, we reserve the right to transfer your booking to an alternative artist. In the event that this does happen, you will get an email confirmation of the changes.

*If you’re unsure about anything please send us an email to [email protected] call +44 2076 134342 or +44 7449 393469 during salon hours and Front of House will be ready to assist you.

Our Appointment Policy:

We require that you confirm all appointments with your card upon booking. You can cancel or reschedule online up to 48 hours in advance. 50% fee will be charged in case of late cancellation within 48 hours,100% fee will be charged in case of no-show.


We know it happens but if you are late for your appointment your treatment may be shortened in consideration for the next client.
If you are more than 15 minutes late for a Touch Up or 20 minutes for a Full Set, we have the right to refuse service and your deposit will not be refunded or you will be charged 50% of any treatments booked.

Patch test info: 

Patch tests are an important check before your treatment to ensure your comfort and suitability for any of our treatments. We suggest a patch test if you think you may have any aversions to the products we use during treatments such as adhesives.
*Please send us an email to [email protected] after booking your appointment to schedule a patch test.

The last one we promise!

*Sadly, babies, children, friends, significant others, and pets are not allowed to your appointment at our Marylebone salon due to building restrictions, but they are welcomed at our Shoreditch and Stoke Newington salon. Thank you for understanding.

We look forward to giving you beautiful lashes!